Orders

Do I have to pay for customs charges on my orders?

Unfortunately, Yoshi Pet Shop is unable to determine what customs charges may be applied
to overseas shipments. All customs charges (if any) are applied at the discretion of
the carrier and local laws. All customs charges will be payable by the customer and
will not be covered by Yoshi Pet Shop. For more in depth information, we would suggest
contacting your local customs office.

What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely
being shipped from one of our global warehouses in. Feel free to contact us at
sale@yoshi.pet for an update on the status of an order.

How can I pay for my order?

Yoshi Pet Shop has got your back! We accept the following payment cards: Visa, Visa Debit
and MasterCard. We also accept PayPal payments.

Is it safe to order online?

You can rest assured that shopping with Yoshi Pet Shop is safe. We use the most up to date
security systems and encryption software to ensure your personal details such as
name, address and bank details are kept safe and secure.

Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any
details, our warehouse team receive orders directly and will have already started
processing your order.

What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send
us a message at sale@yoshi.pet with your order number, the
name/product code of the item you were supposed to receive and any further
details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your
item to us and place a new order to receive the item of your choice. Please see our
returns policy and follow this process.

Delivery

What are my delivery options?

All orders are delivered using our worldwide e-packet shipping method. As we stock
inventory in various warehouses across the globe, this is the most efficient method
of delivery.

What countries do you deliver to?

We currently deliver to all countries except for the following:

  • North Korea
  • Iran
  • Sudan
  • Syria
  • Cuba

How long does delivery take?

Delivery typically takes between 20 – 35 business days.

Returns & Refunds

What is your returns policy?

  • Items must be returned within 14 days of receipt.
  • Items must be undamaged
  • Items must have all tags attached and be in original packaging
  • Item’s must be returned to our returns centre:

Returns Centre:
67 jose orbaneja blq5 202

calahonda-mijas

malaga

spain

29649

Do you offer free returns?

Unfortunately, we do not offer free returns. Any returns costs will be at your own
expense.
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem! Send our
customer service team an email within 30 days of purchase
at sale@yoshi.pet, with images of the faulty product and we will be in
touch to resolve the issue.

How long does it take to process my return?

We aim to process your return as soon as possible, but on occasions it may take up
to 21 days for your refund to be processed after you have returned your item(s) to
us. If you have not been refunded after 30 days of returning the item(s), please
contact us at sale@yoshi.pet with the proof of postage information from
your return carrier receipt and we will investigate this further.

How can I track the status of my return?

As soon as your return has been received by our warehouse team you will receive an
email notification. You will then also receive an email from us to say your refund has
been processed. Please note it can take 3-5 working days for the payment to show
in your account, depending on the card issuer.